Car Care Plan recognises that your privacy is important and is committed to respecting your online privacy. Car Care Plan is registered as a data controller with the Information Commissioner, Data Protection Number Z5608151, and we will only process your personal information lawfully in accordance with the Data Protection Act 1998 ('DPA').
To comply with the DPA, and for maximum peace of mind, we have implemented strict security procedures in relation to the storage and disclosure of information which you may provide us using this Website. For security reasons, and to protect your right to privacy, it may be necessary and we reserve the right to ask you for proof of identity before we will disclose information about you, or to you, whether through this Website or over the telephone.
The 'Contact us' feature on this Website collects the following personal information:
We use this information to process and respond to your enquiry. From time to time we may also use this information for our own internal research and reporting purposes. This helps us to ensure our products and services best meet your requirements.
Your information will be stored in our secure database located in the United Kingdom. Your information will also be transferred to and stored in a secure database in the U.S.A. Car Care Plan Ltd has taken measures to ensure that there is an adequate equivalent level of protection of your information in the U.S.A. in accordance with legislation in the United Kingdom.
We do not share your personal information with any third party for their independent use without your permission other than our subsidiaries, parent company or a purchaser or potential purchaser of our. However, we may disclose your personal information without your permission in certain circumstances, including:
These companies/providers and or agents may be located in other EU/EEA countries and the U.S.A.
By submitting personal information to us, over the phone or via this Website, you consent to the processing of any such information by us. We will retain your information only for as long as necessary and within any restrictions imposed by law.
We aim to acknowledge your complaint within five business days and you will be informed of who is dealing with your complaint. However, it may take up to 20 business days to provide a full written response, or explain the current position of your complaint and provide you with an indication as to when we expect to provide our final response. If there are elements of the complaint or investigation into the complaint which are out of our control, this may well cause further delay, which we will not be liable for.
When you visit our website, to ensure site functionality, we may store information on your device using harmless files called “cookies”. A cookie is a small text file transferred to your device hard disk by a browser (e.g.. Google Chrome, Internet Explorer and Mozilla Firefox). Cookies neither reveal nor contain any identifying or personal data and are uniquely assigned to you. Cookies cannot be used to run programmes or deliver viruses to your computer and are simply used to record preferences, to tell us if you have visited our site before, assist with website performance (for example, choosing video speeds compatible with your browser) and to allow website analytics software to help us improve the usability of our website.
An IP address is a series of numbers that identifies a computer on the Internet. We use IP addresses to monitor this website and to anonymously report on site activity. By analysing IP addresses we gather anonymous, aggregate information about visits to our website. This information allows us to measure site activity and improve the usability of our site by ensuring the most popular content is prominent on our site. The information used may include:
We may monitor or record communications you submit through use of this Website but in all cases, in accordance with applicable law and regulations. Such activities may be undertaken for:
Under the terms of the DPA, if you require a copy of the information we have concerning you, please write to Graham Whiley, Data Protection Officer, Car Care Plan Ltd, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG. Please also enclose a cheque for the administration fee of £10.00 made payable to Car Care Plan Ltd. We are entitled to charge you this fee under the DPA (or such other fee as permitted under the DPA from time to time) to cover our administrative costs.
If you think any of the information we have about you is incorrect or incomplete, please Contact us as soon as possible.
We cannot be responsible for the privacy policies and practices of other websites, even if you access them using links from this Website. We recommend that you check the policy of each site you visit.
© 2017 Car Care Plan Ltd. Registered Office: Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. Registered in England. Company No: 850195. Car Care Plan Limited is authorised and regulated by the Financial Conduct Authority.