We are authorised and regulated by the Financial Conduct Authority as a general insurance intermediary.
Our products conform to the Motor Industry Code of Practice for Vehicle Warranty Products. In addition to your statutory rights, should you remain dissatisfied with any decision made you may refer the dispute to the Motor Industry Codes Advisory and Conciliation Service.
Consumer Advice line: 0800 692 0825
Motor Codes Ltd
PO BOX 44755
For more information on the Code and what it means for you please visit: www.motorcodes.co.uk
Every effort is made to ensure that this Website operates correctly and runs smoothly. We provide no warranty or guarantee as to the accuracy, timeliness, performance, completeness, satisfactory quality, suitability or fitness for a particular purpose of the information and materials found or offered on this Website.
We take no responsibility for, and will not be liable for, this Website being temporarily unavailable due to technical issues beyond our control.
At Car Care Plan we operate to very high standards. If you are not happy with the level of service you have received, we'd like you to tell us so we can make improvements. Complaints should be directed to our Customer Services team on 0344 573 8000 or in writing to the 'Customer Services Manager' at the registered address above.
We aim to acknowledge your complaint within five business days and you will be informed of who is dealing with your complaint. However, it may take up to 20 business days to provide a full written response, or explain the current position of your complaint and provide you with an indication as to when we expect to provide our final response. If there are elements of the complaint or investigation into the complaint which are out of our control, this may well cause further delay, which we will not be liable for.
If you have been given a final response and you are still dissatisfied then you are entitled to refer your complaint to the Financial Ombudsman Service (FOS) who can be contacted at:
Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR
Any decision made by the Financial Ombudsman Service is only binding on Car Care Plan and its insurers.
There may be links from this Website to third party websites not under our control. These links are provided for your convenience only, and their inclusion does not imply any endorsement or reliability by us of any such website(s) and you should read the terms and conditions of those websites before using them. We accept no liability for any statements, information, content, products or services that are published on, or may be accessible from, these third party websites. We can also give no guarantee they are free from viruses or anything else that could be infectious or destructive.
We endeavour to ensure the information contained and displayed on this Website is accurate and up-to-date. However, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this Website or the information, products, services, or related graphics contained on this Website for any purpose. Any reliance you place on such information is strictly at your own risk.
We do not guarantee that this website will be compatible with all or any hardware and software which you may use.
All copyright, trademarks, design rights, patents and other intellectual property and other proprietary rights located on this Website shall remain vested in Car Care Plan or its licensors. You may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without our prior consent in writing.
You may print or download materials from this Website and/or copy the content to other individuals for their information, provided that:
Car Care Plan reserves the right to change the terms, conditions, and notices under which this Website is offered.
If you make a contract with a third party who is named or referred to on this Website, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary.
© 2018 Car Care Plan Ltd. Registered Office: Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. Registered in England. Company No: 850195. Car Care Plan Limited is authorised and regulated by the Financial Conduct Authority.